Zertificon Support

We are happy to help you with all enquiries every working day from 9 am to 6 pm CET/CEST.

If you have licensed 24/7-Support we are there for you around the clock.

Open support ticket for registered technical contacts only i

As Z1 SecureMail ONE customer, please open your ticket in the customer portal.

email 2

Please specify your problem

Products concerned

Z1 SecureMail Gateway

Version

Z1 CertServer

Version

Z1 Messenger

Version

Z1 SecureHub

Version

Z1 Appliance

Version

Z1 Energy MarketCommunication

Problem description

Please describe your problem.

Upload screenshot

You can upload a screenhsot with up to 5 MB.
Other files (e.g. log files) will be requested if required.

Supported file formats: PNG, JPG

For the following products

Z1 SecureMail Gateway

Z1 CertServer

Z1 Messenger

Z1 SecureHub

Z1 Appliance

Z1 Energy MarketCommunication

Feature Request

Please describe the feature request with a use case.

License extension

I would like to increase the number of users.

I would like to license more features.

For the following products

Z1 SecureMail Gateway

Z1 CertServer

Z1 Messenger

Z1 SecureHub

Z1 Appliance

Z1 Energy MarketCommunication

Further details about your license extension

Please specify the number of users or the functions needed.

Question refering to:

Zertificon website

Zertificon newsletter (optional)

Which subpage / newsletter?

Your question

Enter your question

Reference source

Source

Your technology question

Write your question here.

Your request

Please describe your request.

Company data

Company name

Customer number / Partner number

We are

Customer

Partner

Your request concerns

Customer name

us as partner *

Contact person

Ms

Mr

First name

Last name

Job title

Email address

Telephone number

I understand, that I have to confirm this ticket with a click on the link in the confirmation email.

Support via Remote Service

Hands-on support using our remote services either via secure SSH connection or Teamviewer.

Download TeamViewer: TeamViewer QuickSupport

Contact details

Phone
+49 30 / 5900 300-50

E-Mail
[email protected]
Our Email policy

Email certificates:
S/MIME & OpenPGP

Office hours: CET/CEST
Mo-Fr: 9 am – 6 pm
(24/7 support available)